A successful business website requires you to provide quality support to your visitors and customers. Installing a comprehensive WordPress support system plugin can make all the difference.
WordPress plugins for customer support can streamline your ticketing system so that queries are resolved faster. They provide you with a way to track visitor issues.
So, in simple terms, choosing the right ticketing whatsapp and digital marketing system for your WordPress website is crucial to creating a goodCustomer Experience.
With several high-quality WordPress help desk plugins available, choosing the best one might seem daunting. So, in this post, we run through seven of the top WordPress ticketing systems to help you make an informed choice quickly.
You can compare these plugins based on their features and pricing to determine which one is best for your site (and complement your existing plugins)Customer Service Software(if any)).
Let’s get started!
#1.Chatty
Chatty is aChat plugin available on WordPressss, Shopify, Wix, and Ecwid. It enables users to create chat widgets using different messaging platforms. This allows visitors to choose their preferred channel such as WhatsApp, Facebook Messenger, Viber, Skype, etc. The plugin is available for free and comes with amazing features that can help you customize the widget and apply triggers and targeting rules.
This Premio plugin can help you improve your customer service, increase lead generation, and provide faster support at all times.
Pricing
Chaty is free to use. You can subscribe to its paid plans starting at $39 per year.
#2. LiveAgent
LiveAgent is one of the pioneers in providing this serviceLive ChatHelp desk functionality has been available since 2006. With over 15 years of experience, you can trust the LiveAgent WordPress plugin for ticketing and live chat.
LiveAgent focuses on its live chat service, which includes features such as real-time typing view, chat participation site monitoring, and proactive the capabilities to simplify conversation invitations based on current agent availability. In addition, their chat response time is fast – conversations start in 2.5 seconds, which is one of the fastest in the industry.Best Practices for Live Chatfollow.
Leverage this tool as your global inbox to collect and organize tickets from a variety of sources. The same goes for comments on your WordPress posts and forums.
In addition, you can benefit from its virtual contact center, which provides a supportive customer knowledge site and reporting capabilities. Multiple knowledge bases can be added to your account for an additional fee.
Pricing
A free version is available. Professional pricing starts at $29 per agent per month.
#3.Helping Scouts
Helping Scoutsis a trusted brand in providing customer service tools with over a decade of history. Today, it stands out as a highly trusted WordPress support plugin, offering over 100 integrated support andAutomation to improve customer service and experienceYou can link Help Scout to any service you use. It ensures excellent customer satisfaction when you use a WordPress website.
It offers advanced formatting choices to make the answers and comments of users more readable. Moreover, attach files with a maximum file size of 10 MB to the messages for better resolution, while auto-replies and bulk actions are one of the main features of this plugin.
Key Features
- Keep all your communications in one place
- Collaborate quickly with your team via private messaging options
- Leverage previous responses to solve common problems
- Detailed reports in CSV and XLS files
- Get knowledge base data for quick response
- Quickly speed up the customer service process with live chat
- Automate responses to reduce response time
- Scout supports integration with almost all popular tools
Pricing
You can use it for free, but with limited functionality. It costs $49.99 for a single site; a multi-site license costs $149.99.
#4. ELEX WordPress Help Desk and Customer Ticketing System
Creating a custom support system for WordPress bzb directory is easy with ELEX. This powerful plugin gives you control over your support platform, allowing you to add as many agents as you like. The same goes for the number of tickets you handle.
There’s no limit to the number of tickets your customers can submit through WSDesk – ELEX WordPress Help Desk. Explore more options for organizing tickets, including assigning agents and establishing ticket statuses (marking them “unresolved,” “pending,” or “resolved,” etc.). Unlike other solutions, WSDesk keeps all customer and support data on your site, giving you full control over your data.