Home » Blog » How to Coach Your Salespeople

How to Coach Your Salespeople

In terms of prospecting and asking for the appointment, these statistics are extremely useful. What the directors were finding was that their reps were giving up long before the prospect was ready to say yes to the appointment. What we needed to do was to A) teach the reps how to effectively handle the initial resistance they were getting, and then B) teach them how to persevere long enough to keep asking for the appointment until the prospect said yes.

Perseverance With Sales Objections

To teach the reps how to handle initial resistance, we developed a phone number library playbook of scripted responses that equipped the reps with effective ways of dealing with the objections they get over and over again. Knowing how to confidently handle these objections is the first step to teaching the reps how to persevere in the face of rejection.

The second step in persevering long enough to finally get a yes to setting the appointment was to teach the reps that it was not only OK to repeatedly get several no’s or objections, but that it was actually necessary to get them. In other words, we needed to train the reps that more no’s they get, the nearer they were to actually getting the appointment.

There are many ways that front line supervisors and managers can mentor and coach sales reps through prospecting and closing calls, but a new way of teaching them to actually look forward to getting no’s is to make a game of it using Bingo as the model.

Sales Objections Bingo

As many of you know, the game of bingo is played by matching numbers that are drawn to a game card that contains 24 numbered spaces in a 5 x 5 grid. Once a player completes a ‘Bingo’ pattern, such as a line with five numbers in a vertical, horizontal or diagonal row on one of their cards, they win the game and or a prize.

Replace the numbers on the card with abbreviations of objections. For example, she be culturally relevant and visually appropriate would make one of the squares “NI” for “Not Interested” and “NM” for “No Money” and “SI” for “Just send some information.” Then pass out a card to each sales rep during their call block. Instruct the rep to cross out one of the squares when they get the corresponding objection. The first one to complete a ‘Bingo’ pattern wins!

The brilliance of this idea is that by making getting objections or blow offs a game the reps will be trained to not only expect them, but also to look forward to getting them as well. In fact, because reps often get several objections per call, the practice of completing a bingo card will train the rep that the more times they ask for the appointment on the same call (and so get more objections) the more they will ‘win’ at the game. Oh, and the more times they win at bingo, the more times they will win by getting an appointment as well.

Persistence Overcomes Resistance

Teaching sales reps to persevere through the sales objections and stalls they get on calls will result in more confidence, less fear and call reluctance and, of course, more appointments and sales. And the great thing about using bingo to teach this is that reps australia data suddenly get to ‘reframe’ what is usually a demoralizing experience into a game of chance. The more chances they take in using the rebuttal scripts and asking for the appointment, the more chances they have to win at the game of sales.

I encourage you to try this out as well. Remember, persistence overcomes resistance, so use the game of bingo to teach your reps how to persevere in the face of objections to get the appointment or the sale – or both!

Scroll to Top